Ben Silver Charleston
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Ben Silver Stle Guide
    • My glasses broke, can you replace them?
    • We guarantee our frames for one full year of normal use, if you are within the warranty period we can replace your glasses. However, we also offer
      replacement parts for many of our most popular styles. They can be purchased by calling customer service (1-800-221-4671).
  • Will you fill the prescription on the glasses I just purchased?
  • While all our glasses are prescription ready, we are unable to fill prescriptions ourselves. Please take them to your local optometrist to be filled.

    • I have a pair of shoes that have become a bit worn, can you fix them?
    • We can arrange to have any shoe you have purchased from us repaired by either Crockett & Jones or Alden, as appropriate to the make, if you send the shoes to us at our distribution center, along with your customer information. When you have a hole in the sole of a shoe or you just need to have it reconditioned, we will send it to the factory in either England or Massachusetts for expert attention. We pass along the charges ($245 for refurbishment and shipping and handling.) Allow at least 8 weeks for repair, but it is well worth the wait, as you will, in effect have a new pair of shoes!
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    EYEWEAR
    Q My glasses broke, can you replace them?
    Q Will you fill the prescription on the glasses I just purchased?
     
    SHOES AND LEATHER GOODS
    Q I have a pair of shoes that have become a bit worn, can you fix them?
    Q What is so special about Cordovan leather?
    Q How should I care for Cordovan leather?
     
    NECKTIES
    Q How should I care for my neckties?
     
    CASHMERE
    Q How do I care for my cashmere and how long will it last?
     
    FINE SHIRTING
    Q How should I care for my dress shirt?
    Q Do you monogram shirts?
     
    SUITS, JACKETS & BLAZERS
    Q How should I care for my suits and jackets?
    Q Will my blazer buttons be affected if I send my blazer to be dry cleaned?
    Q How many blazer buttons come in a set?
     
    TROUSERS
    Q How are your trousers constructed?
    Q If I give you my inseam will you finish the trousers I just ordered?
     
    Care Symbols
    Q What do the care symbols on my tag mean?
© The Ben Silver Corporation. 2016